Captured Event

September 17, 2010 - BBB of SO CO presents Excellence in Customer Service Awards

What: Seminar and awards

Where: Doubletree, Colorado Springs

When: Friday, September 17, 2010

Time: seminar 3-5 p.m.; gala 5:30 p.m.

Ticket Prices: $65 to $140; corporate tables $1,200

Beneficiary: free education for consumers

EMCEE: Jon Karroll, KRDO

Committee Members: EICS Evaluators: Steve Andrilla (Lead Evaluator), Clara Akins, Katie Borremans, Rebecca Bumgarner, Ken Gibson, Steve Glaeser, Lauren Hennessy, Melissa Kerr, Colleen Knapp, Mark Laborde, John Mayher, Tom McCormick, Mike Miller, Lori Nolen, Teresa Oswandel, Carrie-Anne Oyloe, Sammy Payne, Jane Peck, Joanne Peterson, Miranda Price, Dave Richards, Val Schoenherr, Dave Sisson, Tim Spelman, Meri Villane

President(s): CEO: Carol Odell

Speaker: Vicki Hitzges in seminar; Karl Mecklenburg in gala

Music: Colorado Springs Conservatory Group

Sponsors: EVENT PARTNERS: Colorado Technical University, Pinnacol Assurance; SPEAKER PARTNERS: Air Academy Federal Credit Union, Thayer Productions; CONTRIBUTING PARTNERS: American Medical Response, Checks Unlimited, DoubleTree Hotel, Moody Smallwood, Newschannel 13 KRDO, US Bank, Wal-Mart; SUPPORTING PARTNER: Burghard Floral; SCHOLARSHIP PARTNERS: Wells Fargo Insurance, Woodford Manufacturing; PLATINUM CORPORATE TABLES: American Furniture Warehouse, BiggsKofford/PhotographersEdge, Champion Windows of Colorado Springs, Colorado Springs Utilities, Ent Federal Credit Union, Freedom Financial Services, Liberty Heights, Penrad Imaging/Jenny Craig, Security Service Federal Credit Union, Six & Geving, Strategic Financial Partners; ETHICS AWARD PARTNER: GE Johnson Construction

Quote of the evening: "Honesty and forgiveness is a tough deal." -- Karl Mecklenburg, talking about some of his experiences

Menu: Prime rib, scallops, baby potatoes, mixed vegetables, sour cream cake

Attire: business/cocktail

Florist: John Lendenmann, Burghard Floral

Event Coordinator: Cat Eli

Board of Directors: BBB of SO CO BOARD: Chair: Glenn Strebe - Air Academy Federal Credit Union; Vice Chair/Treasurer: Camille Blakely -Blakely + Company; Secretary: Chris Washko - PhotographersEdge.com; Past Chair: Lynn R. Koldenhoven - Checks Unlimited; Officers at Large: Paul R. Masar - BKD, LLP, Greg Mitchell - Colorado Technical University; Board Members: Shelby Austin - Austin Insurance Agency Inc, Matt Barrett - Small Business Development Center, Susan Bell-Smith - Penrad Imaging, Jennifer Butcher - The Gazette, Vince Colarelli - Colarelli Construction, Matt Colligan - Champion Windows, Randy Geving - Six & Geving Insurance, Brenda Heinicke - Brenda K. Heinicke LLC, Bill Johannsen - C&C Sand and Stone Company, James D. Lucas - Stop Smoking Center of Southern Colorado, Susan L. Miller - US Bank, James L. (Jim) Nunn Jr. - Wells Fargo Home Mortgage, Bob Penkhus - Bob Penkhus Volvo Mazda, David Sarton - Sperry & Mock - The Floor Store, Tom Skipworth - Texas Road House. BBB of SO CO FOUNDATION BOARD: Chair: Gary Peacock - Wal-Mart; Past Chair: Brian Bennett - Bennett & Co. Advisors; Vice Chair/Treasurer: Mark A. Wild - Security Service CU; Secretary: Susan Presti - Colorado Springs Utilities; Trustees: Julie Armstrong - Jenny Craig; Tom Gorab - Emergency Network; McDonald "Mac" Kemp - US Army, Ft. Carson; Ray Nunn - Nunn Construction; Ted Sayer - American Medical Response; Janice Zerbe - Zerbe Jewelers, Inc.; PUEBLO ADVISORY BOARD: Howard Absetz - Mobile Record Shredders; Shelby Austin - Austin Insurance Agency, Inc.; Matt Bailey - Sam's Club; Marty Guerra - Frontier Business Products; Brian Lucas - Elk Valley Construction, Inc.; Shelley McPherson - American Wiping Rags, Inc.; Natalie Onuffer - Welcome to the Community; Caroline Parra - Small Business Development Center; Manuel Santos - Wells Fargo Bank; Laura Stankiewicz - LOA Fitness for Women

Blacktie Photos by: Pamela Cress

 Guest speaker Karl Mecklenburg with BBB of Southern Colorado CEO Carol Odell
Guest speaker Karl Mecklenburg with BBB of Southern Colorado CEO Carol Odell
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The 16th annual Excellence in Customer Service Awards presentation by the Better Business Bureau of Southern Colorado was a shining example of stellar service and commitment in itself. Business professionals and supporters gathered at the DoubleTree Hotel in Colorado Springs Friday night for the announcement of the coveted EICS award winners for 2010 and were treated to a lighthearted speech by former Bronco Karl Mecklenburg, as well as an excellent seminar by Vicki Hitzges in the afternoon before the awards banquet.

After a superb dinner and announcements by gregarious host Jon Karroll of KRDO, guests were treated to anecdotes and philosophies of Mecklenburg, a 6-time pro bowler and 3-time Super Bowl defensive player. He spoke of his college days, his role with the Broncos and some of his mottos, including "don't give up, don't quit." He had attendees rolling in the aisles with his unassuming manner and stories, such as the time he was at a pep rally for the Broncos and was given a prop "seagull" before a Broncos matchp with the Seatlle Seahawks. He mistakenly thought he was literally supposed to "tear it up," which he did magnificently, only to find out it was a valuable stuffed Osprey from 1910. "It was in USA Today, and I got a call from my mother about that one," Mecklenburg grinned. His speech was a great segue into the awards for stellar customer service and business ethics. The 2010 winners of the EICS awards are:

  • Amnet
  • Champion Windows of Colorado Springs
  • Freedom Financial Services
  • Front Range Arborists
  • Genesis MedSpa
  • Pikes Peak Workforce Center

Each company completed an in-depth self-analysis program to scrutinize their customer service process. A team of independent evaluators then visited all eight of the original applicants' businesses and provided an in-depth feedback report to help improve their customer service process, and picked these six top winners.

Also receiving awards were Trax Construction, a paving contractor, who won the first GE Johnson Award for Marketplace Ethics; and Tyson Davis, a 19-year-old from Burlington, Colo., who received a $2,500 college scholarship.

The evening was rounded out by a book signing by Mecklenburg for his book "Heart of a Student Athlete: All Pro Advice for Competitors and Their Families."

The BBB operates under the Standards of Trust, which are a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner. Each BBB Accredited Business is monitored for continuing adherence to BBB standards.

Although the BBB does not have legal or policing authority, they provide invaluable services in providing information. The BBB does not endorse or recommend businesses, but instead provides many types of valuable information so that consumers can make educated choices. BBBs are known for settling disputes, but they do a lot more. Through the support of their accredited businesses, BBBs work for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses and providing information to consumers before they purchase products and services.

For more information, log on to http://southerncolorado.bbb.org/

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